Unfortunately, once an order has been placed, the address can no longer be changed. You can always create a new order to be sent to the right address.
Unfortunately, once an order has been placed, the order can no longer be cancelled or modified. Please create a new order if you’d like.
As of right now, all web purchases can only be delivered to your chosen address. If you would like to pick up your order, please visit our offline store at Lippo Mall Puri or Bintaro Exchange.
Oh no! We are sorry that happened, please reach out to our customer support within 48 hours of receiving the package and we can assist you with your inquiry. Please note that we need an unboxing video for proof and also ask that all products remained unopened and unused.
Oh no! We are sorry that happened, please reach out to our customer support within 48 hours of receiving the package and we can assist you with your inquiry. Please note that we need an unboxing video for proof and also ask that all products remained unopened and unused.
Oh no! We are sorry that happened, please reach out to our customer support within 48 hours of receiving the package and we can assist you with your inquiry. Please note that we need an unboxing video for proof.
Oh no! We are sorry that happened, please reach out to our customer support within 48 hours of receiving the package and we can assist you with your inquiry. Please note that we need an unboxing video for proof.
Currently, Glamify only ships to addresses in Indonesia.
Shipping is calculated based on the weight of your package and your delivery address; please proceed to checkout to see available shipping options and their rates.
All orders received before 2PM will be processed on the same day, any orders made after 2PM will be processed the next business day. Our processing times in total are 2-3 business days (exclude shipping) and on high volume order events such as new launches or big promotions, processing times can take longer, up to 5-7 business days. In addition, your location and the courier you choose can also affect when you get your package.
Oh no! We are sorry that happened, please reach out to our customer support within 48 hours of receiving an ‘order delivered’ email and we can assist you with your inquiry.
We currently accept the following payment methods: OVO, ShopeePay, Dana, Linkaja, and QRIS
Promo codes are available to be used when/if there is a promotion going on (terms and conditions apply).
Unfortunately, only one promo code can be used per transaction.
We are unable to do a price adjustment for our products on sale, but keep a look out for our sales and promotions by following us on socials!
Customer can return or exchange products with the following conditions: Customer receives a product that is different than what the customer bought Customer receives more than what the customer is supposed to receive If a product is damaged when received by the customer, including but not limited to: Customer receives less than what the customer is supposed to receive Customer receives a broken, damaged or expired product Customer receives a product with a different volume or weight than what the customer bought Customer can send an email inquiry to our customer support. Please include: A photo and video of the customer unboxing the product in question A photo of the product’s expiration date Order number and name of purchaser on the invoice, including phone number and address for us to send back the correct product to Any other necessary photos or information Customer must send in a request for returns or exchanges within 48 hours of receiving the product. Glamify reserves the right to refuse any return or exchange request if the customer does not comply with the terms listed in points A, B and C.
Unfotunately, we are only able to honor returns and exchanges if your reasoning meets our return policy above.
If one or more products in your order becomes unavailable, we will issue a refund in the amount purchased. Our team will contact you to process the refund. Please allow up to 14 business days for your refund to be processed.
You can always click ‘reset password’ and you will receive an email to guide you in creating a new password.
Try logging in using your email (not username).
If one or more products in your order becomes unavailable, we will issue a refund in the amount purchased. Our team will contact you to process the refund. Please allow up to 14 business days for your refund to be processed.Creating an account will save all your past purchases, allow you to access your wishlist, save your addresses, and most importantly, save the results of your personality and beauty profile test.